Privacy Policy

Effective Date: 18/02/2025

Business Name: Site & Thrive

Location: Melbourne, Australia

1. Introduction

Site & Thrive respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, business name, and location.

  • Payment Information: Billing details, transaction records, and payment methods.

  • Technical Data: IP address, browser type, operating system, and interaction with our website.

  • Service Data: Information related to the services you use, such as website preferences, CRM usage, and marketing preferences.

  • Communication Data: Messages, inquiries, and customer support interactions.

3. Acceptance of Terms

We collect personal information in the following ways:

  • Directly from you when you sign up for our services, request support, or contact us.

  • Automatically when you visit our website via cookies, analytics tools, and tracking technologies.

  • From third parties, such as payment processors and marketing platforms, where applicable.

4. How We Use Your Information

We use your information to:

  • Provide and manage our website building, CRM, SEO, social media, and automation services.

  • Process payments and manage billing.

  • Improve user experience and website functionality.

  • Respond to customer inquiries and support requests.

  • Send marketing and promotional communications (with your consent).

  • Comply with legal and regulatory obligations.

5. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors who assist with payment processing, hosting, analytics, and marketing.

  • Legal Authorities: If required by law, we may disclose information to government or law enforcement agencies.

  • Business Transfers: If Site & Thrive undergoes a business sale or merger, personal information may be transferred as part of the transaction.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes encryption, secure data storage, and access controls. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Under Australian privacy laws, you have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.

  • Correct Your Data: Request corrections to inaccurate or incomplete information.

  • Withdraw Consent: Opt-out of marketing communications at any time.

  • Complain: If you believe we have breached privacy laws, you can contact us or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance website functionality and analyze usage patterns. You can manage your cookie preferences through your browser settings.

9. International Data Transfers

Some of our service providers may be located outside Australia. By using our services, you consent to the transfer of your information to countries that may not have the same privacy protections as Australia. We take steps to ensure your data remains protected.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly. Changes become effective upon posting to our website.

11. Contact Information

For any questions or concerns, please contact us at: