Terms & Condition

Effective Date: 18/02/2025

Business Name: Site & Thrive

Location: Melbourne, Australia

1. Introduction

Welcome to Site & Thrive. We provide website building, e-commerce development, CRM tools, SEO services, social media management, calendar & booking systems, and automation solutions. By accessing or using our services, you agree to comply with these Terms and Conditions.

2. Definitions

  • "Company" refers to Site & Thrive.

  • "User" refers to any individual or business using our services.

  • "Services" refers to all digital solutions offered by Site & Thrive.

  • "Website" refers to our online platform where our services are provided.

3. Acceptance of Terms

By using our services, you agree to these terms. If you do not accept these terms, you must discontinue using our services. Users must be at least 18 years old or have parental consent to use our services.

4. Services Provided

Site & Thrive offers the following services:

  • Website building and maintenance

  • E-commerce development

  • CRM tools

  • SEO services

  • Social media management

  • Calendar and booking systems

  • Business automation solutions

We reserve the right to modify, suspend, or discontinue any service at our discretion.

5. User Obligations

Users agree to:

  • Provide accurate information.

  • Use our services lawfully and ethically.

  • Not engage in activities that violate intellectual property laws.

  • Not misuse or interfere with our services.

6. Payments, Subscriptions & Refunds

6.1 Payments, Subscriptions & Refunds

If you choose a monthly or annual subscription plan, you will receive ongoing website support, updates, and maintenance. Subscription payments are automatically billed unless canceled.

6.2 One-Time Purchase (No Ongoing Support)

If you choose a one-time website purchase, you own the website outright but do not receive ongoing support. Future updates, maintenance, or technical fixes will require additional fees.

6.3 Refund Policy

We comply with the Australian Consumer Law (ACL). Refunds may be provided if we fail to deliver services as promised. However, change of mind is not a valid reason for a refund once work has commenced.

If you experience an issue, please contact us at [email protected] for resolution.

6.4 Auto-Renewal

  • Some services may be subject to automatic renewal unless canceled before the renewal date.

  • Users will be charged using their saved payment method unless they opt out.

  • Cancellation of auto-renewal must be done at least [X] days before the renewal date.

  • Users may receive a renewal reminder before the renewal date but are responsible for tracking their subscription status.

6.5 Termination

  • Users can terminate their service at any time, subject to any applicable cancellation fees.

  • Site & Thrive reserves the right to terminate or suspend a user’s account due to non-payment, violation of terms, or misuse of services.

  • Upon termination, users may lose access to services and data related to their account.

  • Refunds for terminated accounts will be assessed on a case-by-case basis.

7. Intellectual Property Rights

  • Site & Thrive retains ownership of all proprietary content, designs, and software.

  • Users retain ownership of content they provide but grant us a license to use it as necessary for service delivery.

  • Unauthorized reproduction or redistribution of our content is prohibited.

8. Privacy & Data Protection

We collect and use personal data in accordance with our Privacy Policy. By using our services, you consent to such collection and use.

9. Third-Party Services

We may integrate with third-party services (e.g., social media platforms, payment gateways). We are not responsible for their actions or terms of service.

10. Account Termination

We reserve the right to suspend or terminate a user’s access to services if they violate these terms or engage in unlawful activities.

11. Disclaimers & Liability Limitations

  • Our services are provided "as is" without warranties of any kind.

  • We are not liable for indirect, incidental, or consequential damages resulting from service use.

  • Users assume full responsibility for how they use our services.

12. Indemnification

Users agree to indemnify and hold Site & Thrive harmless from any claims, damages, or legal fees arising from their misuse of our services.

13. Governing Law & Dispute Resolution

These terms are governed by the laws of Victoria, Australia. Disputes will first be resolved through mediation. If unresolved, they will be handled in the appropriate Australian courts.

14. Changes to Terms

We may update these terms at any time. Users will be notified of changes via email or website updates.

15. Contact Information

For any questions or concerns, please contact us at: